Support
How to reach the team.
One email address. A human reads every message. Response windows, escalation paths, and security report intake are documented below so you know what to expect before you write.
Security reports
Acknowledged within two business days. See the disclosure section below.
Mailing address
Wolyra LLC
30 N Gould St, Ste R, Sheridan, WY 82801, United States
Inquiry types
Pick the right channel before you write.
General questions
New engagements, scoping conversations, partnership inquiries, press, and anything else that does not fit the categories below. Email with a short summary and the constraint you are trying to solve.
Security reports
Suspected vulnerability in any Wolyra-published site, app, or service. Use the subject line below so the message is routed for triage on receipt. Coordinated disclosure terms in the section further down.
Active incidents
Production system Wolyra operates is degraded or down. Use the subject prefix [P1] for service-impacting incidents and include the affected surface, the time it started, and the symptoms observed.
Privacy and data rights
Access, deletion, correction, or portability requests under GDPR, CCPA, and US state privacy laws. Use the subject Privacy request. We confirm receipt within 10 days and complete within 30, per statute.
Billing and contracts
Invoices, MSAs, statements of work, DPAs, and procurement onboarding. Email with the legal entity name, the engagement reference, and the document you need actioned.
App store users
Any Wolyra-published mobile application on the Apple App Store or Google Play. Use the subject App support and include the app name, the device and OS version, and the steps to reproduce.
Response targets
What to expect, by severity.
Service-impacting
Production system Wolyra operates is unavailable or materially degraded. Acknowledged within four business hours. Engineer on the issue same business day. Hourly written updates until resolution.
High priority
A workflow is broken, a deploy is blocked, or a regression is shipping. Acknowledged within one business day. Investigation underway within two business days. Daily updates until closed.
Standard
Questions, change requests, scoping discussions, and follow-ups to existing engagements. One business day reply window. A written answer from the person handling the engagement.
Informational
Feature suggestions, documentation feedback, and longer-horizon questions that do not have a deadline attached. Replied within three business days.
Security disclosure
Reporting a vulnerability.
If you have found a security issue affecting a Wolyra-operated site, application, or service, email info@wolyra.ai with the subject line Security report. Include the affected surface, a minimal reproduction, and the impact you observed. We acknowledge receipt within two business days, share a remediation timeline within seven, and credit the reporter publicly on request once the fix is shipped. We do not pursue legal action against researchers acting in good faith under coordinated disclosure.
In scope
Wolyra.ai and any subdomain, mobile applications published under the Wolyra developer account, and systems Wolyra hosts directly for clients where Wolyra is the operator of record.
Out of scope
Third-party services that integrate with Wolyra properties, social-engineering attacks against Wolyra staff, and denial-of-service tests. Report client-owned systems directly to that client.
Safe harbor
Good-faith research that avoids data exfiltration, service disruption, and access to other users’ data is welcome. Stop on first proof, document, and report.
Escalation
When the standard channel is not enough.
No reply after the SLA
Resend the original message with the subject prefix [ESCALATION] and a reference to the date you first wrote. The message goes to a separate inbox monitored by a second engineer.
Active engagement issue
For ongoing engagements, contact the named engagement lead directly on the shared communication channel agreed in the kickoff document. Fall back to info@wolyra.ai if that channel is unavailable.
Postal escalation
Written correspondence may be mailed to Wolyra LLC, 30 N Gould St, Ste R, Sheridan, WY 82801, United States. Use this path for formal legal notices, subpoenas, and regulatory correspondence.